Legal

Privacy Policy

Last updated: June 2026 · This policy explains how NexoraFx collects, uses and protects your personal information.

Your privacy matters to us. We collect only the data necessary to operate the Platform and we never sell your personal information to third parties.

1. Who We Are

NexoraFx ("we", "us", "our") operates the trading platform accessible at nexorafx.onrender.com. We are the data controller for the personal information you provide to us.

For privacy enquiries, contact us at legal@nexorafx.com.

2. Information We Collect

We collect the following categories of personal data:

Account information — your name, email address and encrypted password when you register
Transaction data — details of deposits, withdrawals and trades placed on the Platform
Identity verification — documents provided for KYC verification (government ID, proof of address)
Communication data — messages you send us via email or the contact form
Technical data — IP address, browser type, device information and usage logs
Referral data — the referral code used when you signed up, if applicable

3. How We Use Your Information

We use your personal data to:

Create and manage your account and authenticate your identity
Process deposits, withdrawals and trading activity
Send you transactional emails (verification codes, trade confirmations, withdrawal notifications)
Comply with our legal and regulatory obligations including AML and KYC requirements
Prevent fraud, money laundering and other illegal activity
Improve the Platform and troubleshoot technical issues
Respond to your support enquiries

4. Legal Basis for Processing

We process your personal data under the following legal bases:

Contract — processing necessary to provide the service you signed up for
Legal obligation — compliance with AML, KYC and other regulatory requirements
Legitimate interests — fraud prevention, platform security and service improvement
Consent — for marketing communications where applicable

5. Data Sharing

We do not sell your personal data. We may share your data with:

Service providers — infrastructure, email and payment processing partners who process data on our behalf under strict data processing agreements
Regulatory authorities — where required by law, court order or regulatory obligation
Law enforcement — in response to lawful requests to prevent crime or protect safety

6. Data Retention

We retain your personal data for as long as your account is active and for a minimum of 5 years after account closure, in compliance with our legal and regulatory obligations. Transaction records may be retained for up to 7 years for AML compliance purposes.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Right of Access

Request a copy of all personal data we hold about you.

Right to Rectification

Ask us to correct inaccurate or incomplete data.

Right to Erasure

Request deletion of your data where no legal obligation requires retention.

Right to Portability

Receive your data in a machine-readable format.

Right to Object

Object to processing based on legitimate interests.

Right to Restrict

Request that we limit how we use your data in certain circumstances.

To exercise any of these rights, email legal@nexorafx.com. We will respond within 30 days.

8. Cookies

NexoraFx uses essential cookies and browser local storage to maintain your session and remember your preferences (such as account type and remembered login). We do not use advertising or tracking cookies from third parties.

9. Data Security

We implement industry-standard security measures including encrypted data transmission (HTTPS), hashed password storage using PBKDF2-SHA512, and access controls restricting who can access your data internally. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children

The Platform is not intended for users under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that a minor has created an account, we will delete it immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or via a notice on the Platform. Your continued use of the Platform after changes are posted constitutes your acceptance of the updated policy.

12. Contact

For any privacy-related questions or to exercise your data rights, contact our privacy team at legal@nexorafx.com.